Thanks for visiting our website. By using it, you’re agreeing to the terms below. Nothing too dramatic — just the usual sensible bits.

About this site

We aim to keep the information here current and accurate, and we review it regularly. That said, things may occasionally be out of date or change without notice. If you spot anything amiss, feel free to tell us.

Ownership of content

Unless we say otherwise, everything on this website belongs to FivePenny Limited or is used with the permission of the relevant rights holders. All rights are reserved.

Please don’t copy, adapt, reuse, or share our content elsewhere without our written permission.

Not legal advice

Although we provide professional services in real life, this website isn’t a place for legal advice. Nothing on here should be taken as advice of any kind. It’s general information only.

If you need specific guidance about your situation, please get in touch and we’ll be happy to help properly.

Viruses and the joys of the internet

We work hard to keep this site running smoothly and safely, but we can’t guarantee it will always be free from viruses or other unpleasant digital surprises.

We recommend using your own antivirus software.

Our responsibility

We’re not liable for any losses that result from your use of this website or from relying on any of its content.

However, we don’t exclude or limit anything we legally can’t — including liability for death or personal injury caused by negligence, or for fraud.

Links to other websites

Where we include links to other sites, we do so in good faith. But we don’t control those sites, and we’re not responsible for their content. If you click away and end up somewhere peculiar, that part’s not on us.

Contact us

If you have any questions about the site, or you simply want to get in touch, you can reach us here.

Terms of Business

If we enter into an agreement to provide you with services the terms and conditions relating to that engagement will be set out in writing between us, and will be different to those set out here.

Complaints

We aim to provide a high-quality service at all times. If you are unhappy with any aspect of our service, please let us know so we can resolve the issue promptly. You can email the person you’re dealing with or email your complaint to us here.

We will acknowledge your complaint within 5 working days, and one of our directors will review your concerns and respond within 28 days. If we need more time, we will explain why and give you a revised timeframe.

If your complaint relates to something to do with the way you think we’ve processed your personal data, please check out our privacy notice for information about how to complain about that.